Spring Clean your marketing communications

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I know, I know it might be a case of pot calling the kettle black here (seeing as we are in the long and slow process of updating our own communications, the way things are going… check back with us on this in a year or two!) BUT we have been very, very busy helping a number of clients really get to the root of the purpose and effectivity of their marketing materials.

For most of these clients the process starts with ensuring there is a deep understanding of their current customers through research and data analysis. What most clients find is that although the ‘type’ of client they have may not have changed – i.e they are still in the same age bracket, gender bias, economic position etc. etc. – because technology and society as a whole has changed they way they like to be communicated with is quite different.

For example imagine that your target audience is a 55 year old man, (middle class, middle Britain you get the gist). This guy is significantly different to someone who was 55 fifteen or ten years ago. This man will have been a teenager in the 70s and 80s listening to Blondie, The Sex Pistols, The Jam and Madness, his language and self image will almost certainly differ from someone born a decade earlier who would have been born in the aftermath of WWII and would have been a teenager when the Beatles and rock and roll were just emerging.

These differences are even more vast when you look at younger markets – someone who’s 20 now, won’t remember a time without mobile phones, the internet or even really social media, whereas someone born a decade earlier will. The use of language and the media we use to communicate with our different customer types must evolve with them. We should be constantly testing and evaluating how we talk to them, what visually stimulates them and which channels we use to reach out.

In order to keep track of this ever changing landscape it’s important to build in ways to keep up with what interests your customers. Ensure that when capturing their data you are asking a few vital questions to ensure you understand what they need from you. When planning your marketing budget allow for some spend on focus groups and proper data analysis.

Most importantly how are you tracking the effectivity of your campaigns, are you keeping on top of your website’s Google analytics, what do your social media stats tell you and how do you measure the effectivity of your print comms?

Now’s the perfect time to spring clean your marketing materials – why not drop us a line to find out how we can help you!

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